Trajectory 03 / 05

Hertz.

Vehicle rental · partner locations2025 →
The request

Connect partner locations with remote advisors.

What the subject becomes

Capture demand where no advisor is present, without replicating a branch everywhere.

C³
  1. Conserved
    What keeps its value

    The partner network and the role of the human advisor.

  2. Connected
    What has to flow

    Distributed physical locations and centralised advice, in real-time audio and video.

  3. Constructed
    What was missing

    The connection tool, then its evolutions.

What followed

A V2 of the system and long-term support.

What the mission drew on
  • WebRTC
  • ElectronJS
  • Kiosks
  • Call routing
  • DevOps
Next trajectory
L’Étoile des Canes
Dogs · endowment fund

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